Privacy Policy

1. Introduction

Aillo Technologies SRL ("Aillo", "we", "us") operates the aillo.tech website and the Aillo mobile applications. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and password (stored securely hashed).

Billing Information: When you make a purchase, we collect your name, email, phone number, shipping address, and billing address. Payment processing is handled by Stripe — we do not store credit card numbers.

Device Information: Our mobile apps may collect device type, operating system version, and Bluetooth connection data for communicating with Aillo boards.

Usage Data: We may collect anonymous usage statistics to improve our products and services.

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and invoices
• To manage your account and provide customer support
• To communicate with you about products, updates, and promotions (with your consent)
• To improve our website, mobile apps, and hardware products
• To prevent fraud and ensure security

4. Third-Party Services

We use the following third-party services to operate our platform:

• Stripe — Payment processing
• Brevo — Transactional emails
• Easyship — Shipping and logistics
• GitHub — Open-source module hosting

Each service has its own privacy policy governing how they handle your data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order data is retained for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords (bcrypt), and secure payment processing via Stripe. However, no method of transmission over the internet is 100% secure.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at contact@aillo.tech.

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

9. Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our website.

10. Contact

For questions about this Privacy Policy, contact us at:

Aillo Technologies SRL
Str. Fabrica de Glucoza 7, 020331
Bucharest, Romania
contact@aillo.tech